Terms of Service

These Terms of Service (“Terms”) govern your access to and use of bluo, a customer relationship manager for talent agencies, together with the talent portal and our website at bluo.io (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are using bluo on behalf of an organization, you agree on its behalf and confirm you have authority to do so.

The service

bluo lets agencies manage their creator roster, deal pipeline, brand contacts, media kits, decks, reports, invoices, and earnings in one place. It includes an AI assistant and the ability to connect social accounts so analytics stay current. We may add, change, or remove features over time.

Accounts and eligibility

• You must be at least 16 years old and able to form a binding contract to use bluo.
• You are responsible for the activity under your account and for keeping your credentials secure. Notify us promptly of any unauthorized use.
• You must provide accurate information and keep it up to date.

The talent portal and creators

Agencies can invite creators to a talent portal where creators can view their own deals and earnings and connect their social accounts. If you are an agency, you are responsible for having a lawful basis and the creator’s authorization to add them and to process their information. If you are a creator, connecting an account authorizes bluo and your agency to access the data described in our Privacy Policy.

Connected social accounts and third-party platforms

• When you connect an account from Instagram, Facebook, YouTube, Twitch, or another platform, you authorize bluo to access data from that platform through its official API, subject to the permissions you grant.
• You represent that you own or are authorized to connect each account and to share its data with the relevant agency.
• Your use of connected platforms is also governed by those platforms’ own terms, including the Meta Platform Terms for Instagram and Facebook. Platform access, data, and features may change or be withdrawn by the platform at any time, which can affect what bluo is able to show.
• You may disconnect a platform at any time, which revokes our access to it going forward.

Your data and content

You retain all rights to the data and content you and your creators provide or connect (“Customer Data”). You grant bluo a limited, non-exclusive license to host, process, and display Customer Data only as needed to provide and improve the Service and as described in our Privacy Policy. You are responsible for the accuracy of Customer Data and for having the rights needed to use it with bluo.

AI features

The AI assistant generates drafts and answers from your workspace data and from a third-party model provider. AI output can be inaccurate or incomplete. You are responsible for reviewing and approving any output before relying on it, sending it, or making changes. bluo proposes actions and applies changes only when you confirm them.

Acceptable use

You agree not to:

• Use the Service to violate any law or the terms of a connected platform.
• Upload or connect data you do not have the right to use, or infringe the rights of others.
• Attempt to access accounts, data, or systems you are not authorized to access, or to probe, scan, or disrupt the Service.
• Reverse engineer the Service or resell it without our written permission.

Fees

Paid plans, if any, are billed as described at the time of purchase. Fees are non-refundable except where required by law. We will give notice of material pricing changes.

Intellectual property

bluo and its software, design, and content are owned by us and our licensors and are protected by intellectual property laws. These Terms do not grant you any rights in the Service other than the limited right to use it.

Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error free, or that analytics sourced from third-party platforms will always be available or accurate.

Limitation of liability

To the fullest extent permitted by law, bluo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim arose, or 100 US dollars if you have not paid us anything.

Indemnification

You agree to indemnify and hold bluo harmless from claims and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms or the rights of any third party, including any connected platform.

Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or its users. On termination, the right to use the Service ends and we handle your data as described in our Privacy Policy.

Changes to these terms

We may update these Terms from time to time. When changes are material, we will update the date above and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the United States and the state in which bluo is established, without regard to conflict-of-laws rules. Courts located there will have exclusive jurisdiction, except where applicable law provides otherwise.

Contact us

Questions about these Terms? Email us at hello@bluo.io.